Not sure of telecoms terminology?
We can help by explaining the basics in a way you can understand- Discuss an overview of what is available
- What options may work best for your business
- Analogue (PSTN) or digital (ISDN, VoIP) lines?
- Installation or provision of CAT5 cabling
- Confirm bespoke programming for your business
- Check for after sales service, maintenance and support
- Confirm remote system support & administration
- Plan ahead as line provision can take a number of weeks
Option ideas
Would you like the ability to transfer calls off site to other locations and numbers, or be able to direct dial into (DDI) individuals or departments?
Could auto-attendant help relieve staff from answering and transferring calls by automatically answering and routing callers via simple options?
Is there the option for all extensions to have voice mail (VM) as standard?
Cordless telephones (DECT) integration for key personnel or department. Allowing for easy contact when they are way from the desk?
Would you like to have home workers integrated into the office system?
Would the ability for PC and software applications like Outlook or SAGE to make calls from the desktop (CTI) be an advantage? Once selected are this calls automatically connected to the desk phone via the network making it very easy to use?
If you are moving out of area then you maybe able to retain you existing number. Please see our VoIP page
Do you just want an easy to use and understand telephone system?
Analogue or digital lines
Analogue (PSTN) lines are the traditional form of connection that most of us have at home; one line, one telephone number.
Digital (ISDN, SIP or VoIP) is an alternative form of line / service connection. One connection can provide many numbers across a few lines, enabling the facility to directly dial in (DDI) to individuals or departments. Calls can also be seamlessly transferred to another office, mobile phone or indeed any other external number.
Please see our Jargon Busters section for more details.
Remote system support and administration
This enables the system provider to carry out many system changes remotely without sending an engineer to site. Not only should this save you money and give you peace of mind it is also better for our environment.
