Hosted VoIP Solutions
Installed, Managed and Supported
By a Well Established Telephony Company

Cloud Telephony from a Trusted Telephone Company

For smaller businesses that don't require a full telephone system we can provide a ‘Cloud Based’ Voice over IP (VoIP) Telephony solution.

We'll provide and install fully configured handsets and provide you with on-site training for how to use them.
Our 30 day rolling contracts (terms and conditions apply) with inclusive minutes and full support help keep costs to a minimum.

Your IP Telephone Company Based in Somerset

We've been specialists in business telephony installation and support since 1999.
As such we are very experienced in what we do and have excellent customer retention.

To us you're a customer not just a 'sales target' number!

So why not give us a call 01278 228 288? After all that's what phones are for!


Hosted Solution Handsets

Yealink SIP-T23G Basic Handset

An entry level handset for Avalon Telecom's hosted solutions.

Yealink T41PN Standard Handset

This is the standard handset used for our hosted business telephony services.

Yealink T46GN Executive Handset

An executive, feature rich handset for Avalon Telecom's hosted solutions.

Yealink W60P Cordless Handset

Our recommended cordless handset for our hosted telephone packages.

Common Supplementary Features

Voice Mail

  • Individual voice mail boxes.
  • Department and Group voice mail boxes.

Auto Attendant (AA)

  • Enables the caller to route their call to the required department - e.g. Press 1 for Sales, 2 for Service or 3 for Accounts etc.

Voice Mail to Email Notification (EVM)

  • Enables the user to be sent a notification of new Voice Mail.
  • This can either be just the notification, or notification with message (WAV).

Call Queuing

  • Will inform the caller of their position in the queue in real time.
  • Courtesy announcements can be recorded and played whilst queuing - e.g. "Thank you for calling, please hold" or "You are number 2 in the Queue".

Call Recording (EVM)

  • Option to record and store calls on the central server.
  • Recorded calls can be access via web browser.

Telephone Directory

  • Option for a central phone book access.
  • Store all common company contacts in one place.
  • Stored names can be shown on inbound calls.

Enhanced Options

Mobile Phone App

  • Integrate your phone or tablet as an extension of the system.
  • Ideal for home and or remote working.

CTI Integration

  • Dial contacts directly from TAPI compatible software e.g. MS Outlook.
  • Highlight and dial compatible screen-based telephone numbers - e.g. from web browser or word document.

Contact Centre Solution

  • Agent and supervisor working.
  • Comprehensive call statistics and reporting.

Contact Centre Wallboards

  • Web browser based ‘wallboard’ integration.
  • Fully configurable call statistics show live information.



  • A common shared Broadband can be used for small businesses on a budget.
  • We would prefer a separate Broadband for -
    Cloud-based IP Telephony (VoIP).

Broadband Alternatives

  • For good quality robust IP Telephony we recommend a dedicated data service.
  • Lease Line or EoFTTC.

We are confident we can supply the right VoIP solution for your business.

Why? By listening to you and not just selling to you!
We aim to provide the most appropriate solution.

So why not give as call 01278 228 228? After all, that's what phones are for!


Although “VoIP” and “Hosted” are the buzz words in the industry, this technology may not be suited to all. Everything depends on a robust data connection (Broadband / Leased Line) with enough speed and bandwidth to support the service. If you need a small number of handsets, or are working from a large number of locations, we'd love to talk to you about our IP Cloud-based VoIP solution.

We are partnered with an establised RIPE member with our own address allocation so we can seamlessly swap between our interconnected Tier 1 partners at our data centers  placed at the core of the internet, giving complete resilience. We are also interconnected with multiple voice providers such as BT, TalkTalk, Gamma and Telstra which will ensure you get reliable unbroken conversations at the best possible price. Our mirrored servers across multiple locations means you can sleep easy knowing that your voice infrastructure will stay up at the host end. Our firewalls also update nightly with monitored connections which alert of any attempted security breach or unusual activity. A feature which can prevent a connected business cost money in this connected age.

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